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Terms and Conditions

Terms and booking conditions (version 01/08/2017)

Information about the provider : 

Vlaamse Jeugdherbergen vzw
Beatrijslaan 72
B - 2050 Antwerpen

Tel : (+32) 3 232 72 18
Email : info [at] vjh [dot] be

Applicability : 

These terms and booking conditions apply on the use of this website and the reservation and payment of beds (dorm beds as well as private rooms) by a customer, via this website, in a youth hostel which is owned by or associated with the “Vlaamse Jeugdherbergen vzw” (VJH). 

Rates : 

All rates on this website are in Euro. In some cities an extra city tax is additional.

The “Vlaamse Jeugdherbergen vzw”, reserves the right to change these rates at any time without prior notice. However, already confirmed and paid reservations will be invoiced at the rates that were applicable at the time of reservation.. 

Membership : 

VJH is a member organization, just like Hostelling International. In order to stay in one of our hostels, you can purchase a day pass or become an annual member. With the day pass you pay a daily membership fee per overnight stay. As an annual member, you can purchase a membership card from your National Youth Hostel Association or Hostelling International and benefit from a range of advantages.

Web reservations : 

Web reservations are possible for individual travellers, families and small groups of maximum 9 persons. Each reservation needs to be confirmed by Bancontact/Mister Cash or credit card payment (VISA or MasterCard) and will automatically be confirmed by the “Vlaamse Jeugdherbergen vzw”. Only the unique confirmation number combined with a payment confirmation guarantees the booking. Should the guest arrive after the booked arrival day or in case of “no-show”, this guarantee no longer applies. A reimbursement – even partial – will not be possible. The latest cancellation time will be mentioned on the booking confirmation which can be printed by the guest or will automatically be sent to the guest as long as a valid e-mail address was provided. 

Past this latest cancellation time, changes, cancellations or reimbursements – even partial – will not be possible. Every change or cancellation needs to be done in writing (letter or email), directly to the hostel manager of the concerned youth hostel. 

Please note that the hostel reserves the right to refuse access to those who's behaviour is disturbing for other customers or non compliant with the general interest of the youth hostel.

Cancellation procedures :

Bookings made on this website cannot be amended. Cancellations need to be done in writing – either by letter or email. When made by letter, the postage stamp counts as proof. No matter the reason of cancellation, cancellation fees cannot be waived. Reimbursements will only be done through our card “aquirer” – Ingenico Group

Cancellation fees : 

All cancellations incur an administration charge as follows :

  • Cancellations more than 30 days before the arrival date : 10% of the booking value
  • Cancellations less than 30 days before the arrival date : 25% of the booking value
  • Cancellations less than 15 days before the arrival date : 50% of the booking value
  • Cancellations on the arrival date or “no-shows” : 100% of the booking value 

Payment : 

All on-line reservations need to be paid in advance by Bancontact/Mister Cash or credit card. The processing of the data will be done by a payment service provider, chosen by the VJH. The name on the card (Visa or MasterCard) and the name of the person who makes the reservation needs to be the same.

Security : 

All payments are made to the “Vlaamse Jeugdherbergen vzw”. The security of the payment transaction is the responsibility of the payment service provider, in this case the company Ingenico Group. All communications between the customers browser and the payment service provider use SSL 128 bits encrypting methods (3D-security – SSL-encryption – Verified by Visa – MasterCard Secure Code). It is not possible for the customer to use a browser that does not support this type of encrypting. The VJH never has access to the customers credit card details during the whole transaction. 

Protection of personal data : 

All personal data collected by the VJH will not be sold nor given to other parties.

Usage of this website : 

During the development of this website, the VJH has spent a lot of attention to the security and privacy aspects. The VJH cannot be held responsible should, despite the measures taken, data be intercepted, decoded, changed, stolen, used or abused by others, regardless the consequences (direct or indirect) this may have for the customer. 

VJH cannot be held responsible for the consequences (direct or indirect) should this web site not be accessible, whatever the cause is. For example electricity problems, IT-problems at the VJH or telecommunication problems at the internet provider, this list is not limited. 

VJH cannot be held responsible for the consequences (direct or indirect) should the VJH web site not be compatible with the software, hardware or configuration used by the customer, the internet connection used by the customer or when the customer is not able to transfer data via the web site. 

VJH cannot be held responsible for any damage (direct or indirect) to the computer configuration and/or software used by the customer, as well as the complete or partial loss of data as a result of :

  • the usage of the website
  • the usage of (as a mean of communication between the customer and the VJH) electronic communication such as e-mail programs, which may transmit errors or computer viruses.
  • downloading of data or programs from the web site which may contain errors or computer viruses. 

Changes of the terms and booking conditions : 

The VJH reserves the right to change these general conditions at any time, without prior notice. It is the customers responsibility to read these general conditions before every new transaction. 

Force majeur : 

The VJH can not be held responsible if due to unforeseen circumstances the reservation can not be used. These circumstances beyond control could be – although are not limited to this list – war, civil war, flooding, a fire, terrorist acts, problems with the public transport system, closure of harbours or airports, strikes, epidemics, quarantine, meteorological conditions, government decisions or any other circumstance beyond the control of the VJH. 

Legal competence : 

The Belgian law applies to these terms and booking conditions. In case of discussion, only courts in the juridical district of Antwerp are competent.