You must’ve heard that the coronavirus is spreading. With an overload of information on television, radio and newspapers, it can all be a bit confusing. To clarify evolutions related to the virus and our daily operations, we provide a brief summary of what you need to know below.
Is it safe to travel?
We advise our guests to take the necessary precautions to travel safely and responsibly.
Information about the coronavirus and precautions can be found on following sites:
- The WHO
- Het rijksinstituut voor Volksgezondheid (The Netherlands)
- Belgian government (for travels outside Belgium)
- Belgian government – general info
Flemish Youth Hostels already follow strict health & safety guidelines across our hostels. Meaning that common areas and rooms are already regularly disinfected. In addition, all our employees are sufficiently informed so they know what the virus is, what the symptoms are and how they can avoid being infected. This is in the interest of their own safety and of all travelers.
All managers are kept up to date and should be able to answer any questions about standard procedures as they've implemented them in their individual hostel. If you have any questions, you can ask for information and instructions at the reception or find further information on posters that can be found throughout the building.
Reopening on April 20th
Unfortunately we will be closed until the 19th of april. We had to take measures due to the coronavirus.
We will keep you up to date as soon as we have more information about further developments.
How do I contact VJH?
When you have any questions about your stay, you can contact our youth hostels directly.
All our hostels remain at your disposal to answer your questions by email or telephone from Monday to Friday from 10am to 4pm.
Find the list of contacts here:
What if I already planned a trip?
Despite the closure, it is still possible to book your stay for a later date.
If you have booked a stay in one of our youth hostels through our head office, please contact the head office.
If you booked your stay directly in a hostel and wish to rebook or cancel it, please contact the concerned hostel.
Notice that we receive many questions about cancellations. We are currently weighing different options on how we can deal with this and hope to be able to communicate about this soon.
The current situation is unclear to us, as we do not yet know which support measures will ultimately be taken by the government.
Unfortunately, this means that we are unable to make a decision at this point.
If you still want to cancel, you must know that reservations cannot be changed through our website. In the event of cancellation, this must be done in writing, by letter or email. For cancellations by letter, the postmark serves as proof. The cancellation costs are always mandatory regardless of the reason for cancellation. For further info, check our terms and conditions.
If you have made a group reservation, please contact the hostel or our head office to discuss possibilities.